Patient Resource Manager-Acute Care Support Resources

Shift:

Patient Resource Manager-Acute Care Support Resources

Direct, plan, and coordinate the functions of the decentralized patient resource team, to include patient attendants and patient resources assistants of designated care areas on a 24-hour basis. Serves as a catalyst to encourage professional career growth and development within Nebraska Medicine Achieve department and organizational goals and ensure optimal support for the designated staff within approved operating budget. Responsible for the hiring, firing, counseling, and evaluation of staff. Initiate and maintain effective communication to promote positive department relations. Provide a wide variety of support services to assist in the coordination of department activities. Drives health care support service delivery in new and innovative ways. Seeks a new way of care delivery and care transition through innovation and enhancement practices. Achieve department and organizational goals and ensure optimal outcomes for designed patient populations within approved operating budget. Promotes new strategies for efficiency and serves as an ambassador for new process management. Initiates and maintains effective communication to promote positive department relations for the organization. Manage operations through the development, monitoring and achievement of goals and tactics that support consistent high quality services and drive operations in alignment with strategic plans. Develop, monitor and manage the budget process. Effectively utilize organizational information systems and data related to operational management. Create and support a culture that maximizes the acceptance of change.

Note: This position will not be required to complete an assessment at time of application. Top Qualified candidates that move forward in the process may be asked to complete an assessment at a later time.

***Cover Letter and Resume REQUIRED***

Why Nebraska Medicine:

Our shared values reflect who we are and why we're here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.

• Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement
• Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care
• Forbes Magazine recognizes us in their list of Americas top employer in Nebraska.

Required Qualifications:

* Minimum of four years clinical and/or healthcare operations experience required.
* Minimum of two years of experience to include the following: oversee the work of a group of people, hire, fire, assign work, orient, train, evaluate, discipline, coach/mentor and/or negotiate and interpret conflicts and influence outcomes on matters of significance OR four years of experience to include the majority of the following: serve as a technical expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues and provide input on performance appraisals and/or disciplinary actions required
* Bachelor's degree or equivalent combination of education/experience combined (One year of experience equals one year of education) required.
* Flexibility and dedication to team environment required.
* Ability to lead and develop teams required.
* Effective written and verbal communication skills required.
* Ability to anticipate and respond effectively to changes in direction and priorities required.
* Well-ordered approach to problem solving required.
* Proficiency with telecommunication equipment, information systems, office equipment/supplies, and audio-visual

Preferred Qualifications:
* Experience in a healthcare center environment preferred.