Clinical Program Manager

Our client is seeking a Clinical Program Manager to join their newly created Assertive Community Treatment (ACT) program. ACT is an evidence-based practice that improves outcomes for adults with severe and persistent mental illness (SPMI) who are most at-risk of psychiatric crisis, hospitalization, and involvement with the criminal justice system. The Clinical Program Manager provides direction, clinical supervision, and daily management of the team, ensuring effective service delivery, quality standards, and collaboration with community stakeholders while balancing administrative duties and direct client care. This individual works closely with other ACT team members to ensure comprehensive, person-centered care that supports clients’ recovery and well-being. This position is currently offering a $10,000 hiring bonus!
Job Duties

• Provide clinical and administrative supervision to ACT team members.
• Hire, coach, and develop staff to include onboarding, training delivery, performance coaching, and outlining professional development opportunities.
• Provide direct client care, on-call support, and intervention on a rotating schedule, including evening, weekend, and holiday hours as scheduled.
• Organize and monitor team assignments, ensuring alignment with client needs and treatment goals.
• Manage program activities including client admissions, care coordination, and monitoring of treatment plans.
• Collaborate with community facilities to ensure continuity of care and facilitate smooth transitions for clients.
• Lead efforts in program evaluation, data collection, and continuous quality improvement.
• Maintain a direct service caseload, providing advanced clinical care, including assessment, diagnosis, and treatment planning.
• Transport clients to medical appointments or community resources as needed.
• Support client engagement, family education, and community integration efforts.
• Prepare and present program status reports to leadership.
• Foster relationships with community organizations to enhance outreach and client referrals.
• Ensure compliance with agency policies, legal requirements, and quality standards.
• Conduct regular case file reviews and maintain thorough clinical documentation.
• Implement new programming initiatives and assist in grant writing as needed
• Promote recovery-oriented, trauma-informed care that fosters independence and wellness.
• Complete all required documentation in a timely and accurate manner, including but not limited to treatment plans, progress notes, and discharge summaries.
• Participate in quality improvement initiatives and ensure fidelity to ACT model standards. 
• Perform other job-related duties as needed.

Required Skills/Abilities

• Expertise in trauma-informed care principles and serious mental illness interventions.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Strong organizational, analytical, and problem-solving abilities.
• Proven ability to manage multiple priorities and meet deadlines.
• Proficiency in electronic health record systems and Microsoft Office Suite.
• Awareness and sensitivity of our constituents and the populations served by employees.
• Proficient with Microsoft Office Suite or related software.
• Regular and predictable attendance, and promptness for work.

Education and Experience

• Master’s degree in Social Work, Counseling, or related field and current licensure as an Independent Mental Health Practitioner required.
• Minimum of five years’ experience in the behavioral health arena, with at least three years’ experience working with adults with serious mental illness.
• Previous program management and/or supervisory experience is strongly preferred.
• Demonstrated understanding of and ability to work with people of diverse backgrounds.