Support Desk Engineer II

Support Desk Engineer II

Support Team · Scottsbluff, Nebraska

Full-Time

 About Us:

We are a family-owned company and have been in business for over 20 years! Bytes was started in Nebraska and provide services to partners in many differing verticals all over the Midwest. We are continuing to grow and have a clear vision of where we want the company to go. We understand there is life outside of work, so company culture and family are essential to us. We believe in giving back and supporting local communities to help make them an even better place.

With us you will be able to:

• Work with a team that cares as much as you do. A team that has your back.
• Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth.
• Work for a leader that has your back.
• Offer support for client technical issues.
• Troubleshoot issues remotely and onsite.
• Resolve technical issues involving Microsoft's core business applications and operating systems.
• Provide basic technical support at the network level: WAN and LAN connectivity.
• System documentation, maintenance, and review.
• Communicate with customers as required, i.e., keeping them informed of incident progress, set expectations, and deliver resolution.
• Be part of a company that takes pride in doing the right thing for the communities in which we work.

 What you should bring to the table:

• Understanding of operating systems, business applications, and printing systems.
• Familiarity with Network topology, equipment, and configurations.
• Strong written and verbal communication skills are essential to provide high-level customer service.
• Ability to diagnose technical issues.
• Technical awareness: ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Self-motivated with the ability to multi-task while working in a fast-paced environment.
• Ability to work in a team environment and communicate effectively.

 What we will bring to the table:

• Competitive wage.
• Employee focused environment.
• Health care benefit options.
• 401K plan with company match.
• PTO.
  • Paid Holidays including your birthday.